Refund Policy
Introduction
At Senpai Streetwear, customer satisfaction is our top priority. We understand that sometimes things don’t work out as expected, and we are committed to making the return and refund process as easy as possible. This policy outlines the terms and conditions for refunds.
Eligibility for Refunds
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To be eligible for a refund, items must be returned within 14 days of the delivery date.
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Items must be in their original condition, unused, unwashed, and with all original tags and packaging intact.
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Certain items are non-refundable, including but not limited to:
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Sale or clearance items
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Gift cards
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Personalised or custom-made items
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Intimate or sanitary goods (e.g., underwear, swimwear) for hygiene reasons
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Initiating a Return
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To initiate a return, please contact our customer service team at info.senpaistreetwear@gmail.com with your order number and the reason for the return.
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Our team will provide you with a return authorization number (RAN) and detailed instructions on how to return your items.
Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
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We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Processing Your Refund
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Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
Late or Missing Refunds
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If you haven’t received a refund after the stated processing time, please check your bank account again.
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Then contact your credit card company; it may take some time before your refund is officially posted.
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Next, contact your bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and you still have not received your refund, please contact us at info.senpaistreetwear@gmail.com
Exchanges
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If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.
Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately at info.senpaistreetwear@gmail.com with photos of the damage or defect.
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We will arrange for a replacement or a full refund, including return shipping costs.
Sale and Clearance Items
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Only regular-priced items are eligible for refunds. Sale and clearance items are final sale and cannot be refunded.
International Returns
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For international orders, customers are responsible for return shipping costs, including any customs duties, taxes, or fees that may apply.
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Refunds for international returns will be processed in the original currency used for purchase.
Contact Us
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If you have any questions or need further assistance, please contact our customer service team at info.senpaistreetwear@gmail.com. We are here to help!
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Thank you for shopping with Senpai Streetwear. We appreciate your business and strive to provide the best service possible.