Shipping Policy
A legal disclaimer
Welcome to Senpai Streetwear. We are committed to providing our customers with a seamless shopping experience, which includes reliable and efficient shipping services. This shipping policy outlines the terms and conditions for shipping our products internationally.
Shipping Destinations
We are pleased to offer worldwide shipping to most countries. However, there are a few locations we may be unable to ship to due to customs regulations or carrier restrictions. If your country is not listed at checkout, please contact our customer service team for assistance.
Processing Time
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Orders are processed and shipped within 2-3 business days after payment confirmation.
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During peak seasons or sales events, processing times may be extended. We will notify you of any delays.
Shipping Methods and Delivery Times
We offer standard International shipping: estimated delivery time is 5-15 business days.
Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs processing delays and local postal service performance.
Shipping Costs
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Shipping costs are calculated based on the weight of the package and the destination. The total shipping cost will be displayed at checkout before you complete your order.
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However, we are offering free standard international shipping until further notice.
Tracking Your Order
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Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your shipment on the carrier’s website.
Customs, Duties, and Taxes
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International orders may be subject to import duties, taxes, and customs fees, which are levied once the package reaches the destination country. These charges are the responsibility of the recipient.
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We recommend checking with your local customs office for more information on potential charges.
Address Accuracy
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Please ensure that all shipping information is accurate and complete. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
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If you need to make changes to your shipping address after placing an order, please contact our customer service team immediately. We will do our best to accommodate changes before the order is shipped.
Lost or Damaged Packages
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We take great care in packaging your order to ensure it arrives in perfect condition. If your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery.
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For lost packages, we will work with the carrier to locate your shipment. If it cannot be found, we will arrange for a replacement or refund.
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For damaged packages, please provide photos of the damage, including the packaging, and we will assist you in filing a claim with the carrier.
Returns and Exchanges
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Please refer to our Return Policy for information on how to return or exchange items.
Contact Us
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If you have any questions or concerns regarding our shipping policy, please contact our customer service team at info.senpaistreetwear@gmail.com. We are here to help!
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Thank you for shopping with Senpai Streetwear. We appreciate your business and look forward to serving you again soon!